Refund policy
At BoardStaylor™, we take great pride in creating handcrafted products of exceptional quality. Please read our return policy carefully before placing your order.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include proof of purchase
Please note that because every BoardStaylor™ piece is individually handcrafted, slight variations in wood grain, resin patterns, and color are natural and are not considered defects.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will gladly provide a replacement or full refund at no additional cost.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Items damaged through misuse or improper care
- Gift cards (if applicable)
- Clearance or final sale items
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, BoardStaylor™ will cover all return shipping costs.
For all other approved returns, customers are responsible for return shipping expenses.
Need Assistance?
If you have any questions regarding your order or return, we're always happy to help.
Email: bwefqoo3@outlook.com